How to make a claim

HOW TO MAKE A CLAIM

Life Assurance

Claims in respect of Life Insurance will be made on your behalf through the Federation Office. Once the Federation has been informed of the death of a member, a Representative will make contact with the family and request the appropriate documentation. The claim form will be completed by the Federation Representative.

An original death certificate or an original coroners certificate will be required before a claim can be processed.

Critical or Terminal Illness

Please contact the Federation office for a claim form. Once the form has been completed it should then be submitted via the Federation Office.

Red Arc

Contact Red Arc directly on 01244 624 180 (during office hours only) 

Sick Pay Benefit

Contact Philip Williams directly on 01925 604 421.

A claim form will then be sent to you for completion. when submitting the claim form the insurer will also require a copy of the letter advising you of your reduction in pay, a copy of your last payslip indicating that you were being fully paid, and a copy of your first payslip indicting your reduction in pay.

There is no cover available for Special Constables in this section

Travel Medical Emergencies

Contact our emergency assistants by telephone +44 (0) 20 7183 3751

or email: assistance@mstream.co.uk

Quote the scheme number MT 15/1193 

Travel (all other claims)

Contact Philip Williams & Co on 01925 600 842 (office hours only)

Alternarively email: travel-claims@philipwilliams.co.uk 

A claim form will be sent to you for completion. This should be submitted to the insurer.

Legal Expenses

Contact the relevant department for your claim.

Legal Assistance and Claims notification Line 01384 887 614

Identity Theft Assistance and Claims 01384 377 000

Debt Advice Line 01384 884 085

For all claims quote the scheme number LES/256/1491 

Motor Breakdown

For UK assistance - Contact the control centre on 0333 600 7342 or 01206 714 321

For European assistance - Contact the control centre on +44 1206 714 321 

Please quote the scheme reference number POLICEFED0315

Mobile Phone

Contact the claim centre on 0344 412 0982 

Court Compensation

Contact Philip Williams directly on 01925 604 421.

A claim form will be sent to you for completion. This should be submitted to the insurer together with a Court letter confirming the compensation payable.

Hospitalisation

Contact Philip Williams directly on 01925 604 421.

A claim form will be sent to you for completion. This should be submitted to the insurer together with a hospital admission and discharge certificate.

Dental

Contact Philip Williams directly on 01925 604 421.

A claim form will be sent to you for completion. This should be submitted to the insurer together with receipts for the treatment which was carried out.

Temporary Total Disablement

Contact Philip Williams directly on 01925 604 421.

A claim form will be sent to you for completion. This should be submitted to the insurer together with supporting medical certificates and a pay slip covering the date of the accident.

Permanent Total Disablement / Loss of Use

Contact Philip Williams directly on 01925 604 421.

A claim form will be sent to you for completion. This should be submitted to the insurer together with any supporting documentation requested.

Assault Benefit

Contact Philip Williams directly on 01925 604 421.

A claim form will be sent to you for completion. This should be submitted via the Federation Office together with supporting medical certificates. The claim form will need to be signed by a senior officer.

Coma Benefit

Contact Philip Williams directly on 01925 604 421.

A claim form will be sent to you for completion. This should be submitted via the Federation Office together with supporting medical certificates. 

Any other claims or enquiries

 

Contact Philip Williams & Co on 01925 604 421

Benefits & Services

Group Insurance Scheme

Welfare Support Programme

Benevolent Fund

Flint House

Claimline

Federation House

Solicitors

Criminal Injuries Compensation Authority

Days Out & Leisure

Credit Unions

Death Benefit Fund

Mobile Phones

Debt Advice

Housing Options

Insurance

Medals

Mortgages

Motoring

Police Dependents Trust

Private Healthcare

Sport & Leisure

Welfare & Holiday Home